A one-time administration fee of $75 is charged to new members. Clients that qualify for the Loyalty Program won't be charged the fee. Members who cancel or fail to renew their membership on time are charged the $75 administration fee to be re-activated. Subscription must be paid prior to booking an appointment in order to receive program privileges. Membership Terms & Conditions

We require the members first and last name, phone number, email address and credit card information to activate a membership. Membership starts on the first of the following month. If you already have a credit card saved on your profile, it will automatically be used for your membership charges. Membership Terms & Conditions

Time is of the essence in our industry. A reservation arriving late has a cascading effect on the subsequent bookings. It is not fair to expect other clients who arrive on time to wait around, be rushed, or worse forced to leave without service (many do because they have other commitments). It is equally unfair to put the reservation staff in the unpleasant position of dealing with irate clients A member arriving late will be offered a streamlined service to keep the rest of the clients on schedule (we will do what we can in the remaining time without making the next appointment wait). Membership Terms & Conditions

NO-SHOW AND LATE CANCELLATION/RESCHEDULE CHARGES

Appointments cancelled or rescheduled 6 hours or less prior to the scheduled time will incur fifty percent cancellation fee of the regular price of the services booked. Clients not showing up for a booked appointment will be charged fifty percent of the services booked. Appointment is deemed no-show if it is late 10 minutes or more. Members have the option to utilize one of their accrued benefits, if available, instead of paying the fee. No-shows and late cancellations are hugely disruptive for the operation and costly for the business and our barbers. Some clients, unfortunately, take not-showing-up or cancelling last minute very lightly. A no-show or late cancellation means Another client who needed the service is deprived of the opportunity A service provider cheated of a possible commission, gratuities Reservation staff scrambling to rearrange schedules, breaks, contacting clients, and so on Substantial cost to the business and staff in terms of forgone revenue. Each half hour slot (typical haircut booking) is a potential $45-52 of lost revenue (haircut charge). Even a 10% no-show (conservative nowadays) translates into a six-digit loss per year. Membership Terms & Conditions

Membership services must be used within the calendar month. Unused credits do not carry forward. Membership Terms & Conditions

DOWNGRADE/UPGRADE A MEMBERSHIP

We understand grooming needs change from time to time. Should you wish to upgrade or downgrade your membership, simply let us know. Please submit your request by emailing membership@regalgrooming.ca. Requests will only be accepted before month-end.

We understand things happen – travel, family, medical…etc. Members unable to take advantage of their membership for a minimum of one month can request their membership be put on hold for up to two months per year. This will ensure the membership stays current and we will be ready and waiting to tame the beast that has grown during your time away. Members can do this by emailing membership@regalgrooming.ca Membership Terms & Conditions

MEMBERSHIP CANCELLATION

Monthly Memberships can be cancelled any time prior to the 1st of the month. You can request a cancellation by emailing membership@regalgrooming.ca. Monthly Memberships are non-refundable and non-transferable. Annual memberships are non-refundable but can be transferred to another client if member relocates. We realize clients have special relationships with their particular barber. However, the membership is with Regal and not any particular barber. Members are encouraged to have more than one go-to barber to give them options with the schedule, shelter them in case their barber is sick, on vacation, or simply no longer with Regal. Membership Terms & Conditions

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