Time is of the essence in our industry. A reservation arriving late has a cascading effect on the subsequent bookings. It is not fair to expect other clients who arrive on time to wait around, be rushed, or worse forced to leave without service (many do because they have other commitments). It is equally unfair to put the reservation staff in the unpleasant position of dealing with irate clients
A member arriving late will be offered a streamlined service to keep the rest of the clients on schedule (we will do what we can in the remaining time without making the next
appointment wait)
Appointments cancelled or rescheduled 6 hours or less prior to the scheduled time will incur fifty percent cancellation fee of the regular price of the services booked. Clients not showing up for a booked appointment will be charged fifty percent of the services booked. Appointment is deemed no-show if it is late 10 minutes or more.
No-shows and late cancellations are hugely disruptive for the operation and costly for the business and our barbers. Some clients, unfortunately, take not-showing-up or cancelling last minute very lightly. A no-show or late cancellation means
