Frequently Asked Questions
A. A fair amount of work goes into the administration of the program from labour to software and so on.
A. The barber may not have adequate time before the next appointment to do the ‘usual’ things. This could mean cleaning the neck with a clipper instead of a straight razor, skipping the hair wash…etc.
A. The aim is to make members aware of the impact of no-shows on the business and hopefully reduce its frequency. The actual cost is considerably higher than the penalty charged.
A. We realize your relationship with your barber is very important. However, we encourage you to try out different barbers (Do not worry, you are not cheating on your barber!). Being comfortable with a number of barbers gives you more options in the schedule, that way you don’t have to worry about your barber being on vacation, sick…etc. Your barber will also feel less guilty when she/he cannot serve you.
Go ahead and experiment with different barbers; get a feel for their unique styles; see what else you can learn about your hair from a different set of eyes. That is one of the perks of the program.
A. Unfortunately one drink per client is all we can offer for licensing and insurance reasons.
A. Unfortunately no.
A. Memberships are non-transferrable.
A. No, you can buy as many months as you wish up to one year. However, buying a year membership comes with an additional discount (pay for 11 months and get the 12th month free!).