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We require the members first and last name, phone number, email address and credit card information to activate a membership. Membership starts on the first of the following month. If you already have a credit card saved on your profile, it will automatically be used for your membership charges.
Appointments cancelled or rescheduled 6 hours or less prior to the scheduled time will incur fifty percent cancellation fee of the regular price of the services booked. Clients not showing up for a booked appointment will be charged fifty percent of the services booked. Appointment is deemed no-show if it is late 10 minutes or more. Members have the option to utilize one of their accrued benefits, if available, instead of paying the fee.
No-shows and late cancellations are hugely disruptive for the operation and costly for the business and our barbers. Some clients, unfortunately, take not-showing-up or cancelling last minute very lightly. A no-show or late cancellation means
Membership services must be used within the calendar month. Unused credits do not carry forward.
Monthly Memberships can be cancelled any time prior to the 1st of the month. You can request a cancellation by emailing membership@regalgrooming.ca.
Monthly Memberships are non-refundable and non-transferable. Annual memberships are non-refundable but can be transferred to another client if a member relocates.
We realize clients have special relationships with their particular barber. However, the membership is with Regal and not any particular barber. Members are encouraged to have more than one go-to barber to give them options with the schedule, shelter them in case their barber is sick, on vacation, or simply no longer with Regal.
Gratuity is not included in the membership. It is a matter of personal discretion, dependent on the relationship you have with your barber and your level of satisfaction of each service