We require the members first and last name, phone number, email address and credit card information to activate a membership. Membership starts on the first of the following month. If you already have a credit card saved on your profile, it will automatically be used for your membership charges.
Appointments cancelled or rescheduled 6 hours or less prior to the scheduled time will incur fifty percent cancellation fee of the regular price of the services booked. Clients not showing up for a booked appointment will be charged fifty percent of the services booked. Appointment is deemed no-show if it is late 10 minutes or more. Members have the option to utilize one of their accrued benefits, if available, instead of paying the fee.
No-shows and late cancellations are hugely disruptive for the operation and costly for the business and our barbers. Some clients, unfortunately, take not-showing-up or cancelling last minute very lightly. A no-show or late cancellation means
Membership services must be used within the calendar month. Unused credits do not carry forward.
We understand grooming needs change from time to time. Should you wish to upgrade or downgrade your membership, simply let us know. Please submit your request by emailing membership@regalgrooming.ca. Requests will only be accepted before month-end.
Monthly Memberships
Monthly memberships can be cancelled directly through the Regal Grooming Lounge app at any time before the end of the month to prevent renewal on the 1st.
There are no cancellation fees.
Monthly memberships are non-refundable and non-transferable.
Please note:
If you decide to rejoin the membership in the future, a $75 activation fee will apply unless you qualify for our Loyalty Program (10 visits within a 12-month period).
Annual Memberships
Annual memberships are non-refundable.
However, they may be transferred to another client if the member relocates.
To request a transfer, please email membership@regalgrooming.ca.
We understand that clients often develop strong relationships with their favourite barber. However, memberships are held with Regal as a whole, not with an individual barber. We encourage members to feel comfortable with more than one barber so they always have options for scheduling, vacation coverage, or unexpected changes.
Gratuity is not included in the membership. It is a matter of personal discretion, dependent on the relationship you have with your barber and your level of satisfaction of each service
